Thank you for shopping at kix.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 3 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that any shipping fees from the original order are non-refundable.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. We will guide you through the exchange process.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards

• Downloadable software products

• Personalized or custom-made items

• Perishable goods

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or offer a full refund, depending on your preference and product availability.

Return Shipping

Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you will be responsible for the cost of return shipping. In cases where we are at fault, we will provide you with a prepaid return shipping label.

Processing Time

Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns about our refund policy, feel free to reach out to our customer support team. We are here to assist you and make sure your shopping experience at kix.lk is smooth and satisfying.