At kix.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase on our website. By using our site, you agree to the practices described in this policy.

Information We Collect

When you visit kix.lk, we may collect the following types of information:

• Personal Identification Information
  Such as your name, email address, phone number, and shipping details — provided by you during registration or checkout.

• Payment & Billing Information
  Including credit/debit card details and billing addresses — processed securely via trusted third-party payment gateways. We do not store your card details.

• Browsing Information
  Such as your IP address, browser type, device details, and pages visited — collected automatically via cookies and analytics tools.

How We Use Your Information

We use your data for the following purposes:

• To process and fulfill your orders, including payment, shipping, and delivery.

• To contact you regarding your order, offer support, and respond to your inquiries.

• To personalize your shopping experience and suggest relevant products or promotions.

• To improve our website, services, and customer experience through analytics.

• To detect, prevent, and address fraud or unauthorized activities on our site.

Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information in the following situations:

• Trusted Service Providers
  Such as payment processors, delivery companies, and analytics services — strictly for order fulfillment and website functionality. These partners are obligated to protect your data.

• Legal Compliance
  If required by law or in response to a legal request, we may disclose your information to the relevant authorities.

Data Security

We implement industry-standard security practices (such as SSL encryption and secure servers) to protect your personal information. While we take all reasonable steps to secure your data, no online transmission is ever fully secure — so we cannot guarantee absolute protection.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, track performance, and remember your preferences. You can disable cookies in your browser settings, but doing so may limit functionality on our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to check this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via the support details provided on our website: